Support
The IT Department can provide support for a variety of network, hardware and software issues that students may experience with their computers. The support is free to all Homerton students.
Hardware support
Hardware support is dependent on other workloads that the department is experiencing and also dependent on the system in question. Please contact us with details and we'll see what we can do. If we can't fix it, we often know where you can get it fixed.
Data recovery
We can help recover deleted/wiped data and data lost from system crashes but not from physical hard drive failures – this also includes USB sticks and external hard drives. This will require you to provide media to copy the recovered data to, and may require some of your time to select the data you wish recovered, but apart from that, it is free. If you have lost data and wish for it to be recovered, you should stop using the disc that the data was lost from as soon as possible.
Virus infection
We can help in system recovery and virus/malware removal. Typically this can take up to 2 days to complete, depending on the virus/malware present. If the operating system is beyond repair, we can help with data recovery and reinstallation of the operating system, we advise a full reinstall to completely remove the virus.
Advice
Whether you have a computer problem, require advice on a new computer/peripheral purchase or software, please feel free to contact us.
